At House of Olia, each piece is thoughtfully handcrafted and made to order. We do not mass produce our jewelry, allowing us to maintain the quality, artistry, and attention to detail that define our collections.

Once your order has been placed, please allow approximately 7–10 business days for production prior to shipment. Orders placed on weekends or holidays will begin processing on the next business day.

During collection launches, holidays, promotional periods, or times of elevated demand, production times may be extended by an additional 3–5 business days. We appreciate your patience as our artisans carefully create your piece, and we promise it will be worth the wait.

Once your order has been shipped by our dispatch team, the delivery timeframe will vary depending on the shipping method selected at checkout, the shipping carrier used and your location from our warehouse in Newport Beach, California. Please note that delivery timeframes are in addition to processing times.

Delivery Delays: We recommend that you regularly check the websites of our shipping partners to take notice of any delays that are being experienced within their network. If you have any question about receiving your order, please contact our customer care team at hello@houseofolia.com

Yes, we offer international shipping to selected regions and countries. Shipping fees and delivery timeframes will vary depending on your destination.

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team at hello@houseofolia.com as soon as possible. Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.

Once your order has been shipped, you will be sent an email confirmation containing a tracking number. Please allow up to 48 hours for updates to appear on the tracking page after the notification.

If for any reason you are not completely satisfied with your purchase, you may request a return within 7 calendar days of receiving your order.

As each House of Olia piece is handcrafted and made to order, eligible returns will be issued as store credit or exchanged for another item. Refunds to the original form of payment are not available.

To be eligible for a return, items must be unworn, unused, and returned in their original packaging with all tags attached. We reserve the right to refuse returns on items that show signs of wear, damage, alteration, or misuse.

All sale items are final sale and are not eligible for return, exchange, or store credit.

To initiate a return, please email hello@houseofolia.com with your order number, the item(s) you wish to return, and the reason for your return.

Customers are responsible for arranging and covering the cost of return shipping. House of Olia does not provide prepaid return labels. We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged in transit.

Once your return is received and inspected, eligible returns will be processed in accordance with our return policy and issued as store credit or exchanged for another item.

HOW TO SEND ITEM(S) BACK:

1. Add all unwanted/unused items to original shipping mailer.
2. Place shipping label on your package.

Please send returns to:
Returns Dept.
House of Olia
433 1/2 Dahlia Ave.
Corona Del Mar, CA. 92625

Please note: We are not responsible for packages that get lost in transit. 

Please allow up to 5 business days for us to inspect and process your return once it has been received. Upon approval, store credit will be issued or an exchange will be processed in accordance with our return policy.

You will receive an email confirmation once your return has been completed.